Politique de remboursement

At Amberinette, we care about your satisfaction and want you to have a positive shopping experience. If an item does not meet your expectations, please review the conditions below before requesting a return.

For any questions regarding returns, exchanges, or refunds, please contact us at:

In accordance with applicable consumer protection laws, you have the right to withdraw from your purchase within 14 days from the date you receive your order, without having to provide a reason.

Once you have notified us of your decision to withdraw, you have an additional 14 days to send the item(s) back to us.

To be eligible for a return, the item must:

- Be unworn and unwashed;

- Be in its original condition;

- Have its original tags attached, where applicable;

- Be properly packaged to prevent damage during return shipping.

Items showing signs of use, washing, perfume, makeup, or damage resulting from handling beyond what is reasonably necessary to inspect the item may be subject to a deduction from the refund, where permitted by applicable law.

Certain products may be excluded from the right of withdrawal where an exception provided by law applies, including certain sealed products that cannot be returned for hygiene reasons once unsealed.

To request a return, please contact us at:

Please include the following information in your email:

- Your order number;

- Your name;

- The item(s) you wish to return;

- Whether you are requesting a return, refund, or exchange.

Our customer service team will provide you with the necessary return instructions and the return address.

Please do not send any items to an address unless you have first received return instructions from our customer service team.

Unless the item is defective, incorrect, or the return is due to an error on our part, return shipping costs are the responsibility of the customer.

If you receive a defective, incorrect, or damaged item, or if an error was made by Amberinette, we will cover the applicable return shipping costs.

Once we receive and inspect your returned item, we will process your refund if the return conditions are met.

Refunds will generally be issued using the same payment method used for the original purchase, unless otherwise agreed.

Where the right of withdrawal applies, the standard original shipping costs will be refunded. Additional shipping costs resulting from choosing a more expensive delivery method than the standard option will not be refunded.

Refunds will be processed within the timeframe required by applicable law.

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible at:

Please include photographs of the item and, where possible, its packaging so that we can review the issue promptly.

In such cases, we will cover the applicable return shipping costs and, depending on the circumstances and your legal rights, arrange a replacement, exchange, or refund.

Size or item exchanges may be available subject to stock availability.

If the requested replacement item is no longer available, a refund may be offered in accordance with the applicable conditions.

Please contact our customer service team before sending an item back for an exchange.

This Returns & Refunds Policy does not affect any mandatory consumer rights or legal guarantees that apply to your purchase.

Depending on the applicable law, products may be covered by statutory consumer guarantees, including legal guarantees relating to conformity and hidden defects.

If you have any questions regarding returns, exchanges, or refunds, please contact us at:

Amberinette

Email: support@amberinette.com

Our customer service team will do its best to assist you as quickly as possible.

Thank you for choosing Amberinette.

The Amberinette Team